These Terms of Service govern your use of the Al Hafiz Electronics W.L.L website at alhafizelectronics.com and your engagement with our AC repair and refrigerator repair services across Bahrain. By visiting our website, contacting us through WhatsApp or phone, or booking a repair visit, you agree to these terms.
Please read these terms carefully before using our services. If you do not agree with any part of these terms, please do not use our website or engage our services.
Al Hafiz Electronics is a repair service company based in Bahrain, specialising exclusively in air conditioner repair and refrigerator repair across all five governorates.
Contact details:
Company: Al Hafiz Electronics
Location: Bahrain
Phone and WhatsApp: +973 3591 3202
Website: alhafizelectronics.com
Our Services
Al Hafiz Electronics provides the following services to residential and commercial customers across Bahrain:
- Air conditioner repair for split, window, central, ducted, VRF, package, and cassette systems
- Refrigerator repair for all domestic and commercial unit types
- AC gas refill and refrigerant recharge
- AC and refrigerator diagnostic visits
- Preventive maintenance and servicing for AC and refrigeration systems
All services are performed by certified technicians with experience in AC and refrigeration systems. Services are available 24 hours a day, 7 days a week for genuine emergencies, with standard office hours running Saturday to Thursday from 8am to 10pm.
Booking and Appointments
How Bookings Work
Bookings are made by calling or sending a WhatsApp message to +973 3591 3202. When you book a repair visit, you are requesting a certified technician to attend your location at the agreed time to inspect and diagnose your appliance.
A booking confirmation does not guarantee a specific arrival time. We provide estimated response times based on your governorate and current call volume, but actual arrival may vary depending on traffic, active emergency calls, and time of day.
Your Responsibility at the Time of Booking
When booking a repair visit, you agree to:
- Provide an accurate address and contact number so the technician can reach your location
- Ensure that an adult aged 18 or over is present at the property during the technician visit
- Provide safe and reasonable access to the appliance requiring repair
- Inform us of any relevant information about the appliance or fault that may affect the repair
Cancellations and Rescheduling
If you need to cancel or reschedule a booked appointment, please notify us as early as possible by calling or messaging +973 3591 3202. Late cancellations where the technician has already been dispatched to your location may result in the call-out fee being charged.
Pricing and Payment
Diagnostic Call-Out Fee
Al Hafiz Electronics charges a standard call-out fee for every diagnostic visit. This fee covers the technician’s time to travel to your location, inspect the appliance, and identify the fault.
The call-out fee is confirmed when you book and does not change. If you proceed with the repair after receiving the written quote, the call-out fee is typically applied as a credit toward the total repair cost. If you choose not to proceed with the repair, the call-out fee remains payable.
Written Quotes
Before any repair work begins, Al Hafiz Electronics provides a written quote stating the total cost of the repair including parts and labour. Work does not commence until you have reviewed and approved the written quote.
The price stated in the approved written quote is the price you pay. Al Hafiz Electronics does not add charges after work has commenced without your prior agreement. If additional faults are discovered during the repair that were not visible during the initial diagnosis, the technician will stop, inform you, and provide a revised quote before proceeding.
Payment
Payment is due upon completion of the repair. We accept cash payment to the technician at the time of service. For commercial customers with ongoing service agreements, payment terms may be agreed separately in writing.
Al Hafiz Electronics does not store credit or debit card details. Any payment disputes should be raised directly with us at +973 3591 3202 as soon as possible after the service visit.
Price Variations
Repair costs vary depending on the nature of the fault, the type of appliance, and the parts required. Al Hafiz Electronics does not provide binding price estimates over the phone before diagnosis. Any figure discussed before the technician visit is indicative only. The written quote provided after diagnosis is the binding price.
The 90-Day Warranty
What the Warranty Covers
Every repair completed by Al Hafiz Electronics is backed by a 90-day warranty on workmanship. If the same specific fault recurs within 90 days of the original repair date, Al Hafiz Electronics will return to your location and repair the fault at no additional labour charge.
The 90-day warranty applies to the specific fault that was repaired. It confirms that the workmanship and parts used in that repair were of acceptable quality and durability.
What the Warranty Does Not Cover
The 90-day warranty does not cover the following:
- New faults that are unrelated to the original repair
- Damage caused by power surges, voltage fluctuations, or electrical supply problems external to the appliance
- Damage caused by physical impact, water ingress from external sources, or misuse of the appliance after the repair
- Faults arising from the customer or a third party attempting repairs or modifications to the appliance after Al Hafiz Electronics completed the original repair
- Normal wear and tear on components unrelated to the repaired fault
- Damage caused by failure to follow maintenance advice provided by the technician at the time of the repair
How to Claim the Warranty
To make a warranty claim, contact Al Hafiz Electronics at +973 3591 3202 within the 90-day warranty period and describe the fault you are experiencing. We will arrange a return visit to inspect the appliance. If the fault is confirmed to be related to the original repair, no additional labour charge applies.
If parts are required that were not part of the original repair, those parts will be charged at cost.
Customer Responsibilities
When engaging Al Hafiz Electronics for repair services, you agree to the following responsibilities:
Access and safety. You will provide the technician with safe, clear access to the appliance. If the appliance is in a location that requires special access equipment or presents a safety hazard, you will inform us at the time of booking so appropriate arrangements can be made.
Accurate information. You will describe the fault as accurately as possible when booking. Withholding relevant information about previous repairs, modifications, or known damage to the appliance may affect the accuracy of the diagnosis and the validity of the warranty.
Appliance condition. Al Hafiz Electronics is not responsible for pre-existing damage to an appliance that was present before the technician arrived. The technician will note any pre-existing damage observed before commencing work.
Power supply. You are responsible for ensuring that the appliance has a safe and adequate power supply. Al Hafiz Electronics is not responsible for faults caused by inadequate wiring, overloaded circuits, or unsafe electrical installations at the property.
Food safety. If your refrigerator requires repair, you are responsible for the safety of perishable food stored in the appliance. Al Hafiz Electronics is not liable for food spoilage resulting from refrigerator faults, regardless of how quickly a technician is dispatched.
Limitation of Liability
Scope of Liability
Al Hafiz Electronics is liable for the quality of the repair work performed by our technicians. If a repair is performed incorrectly and causes additional damage to the appliance as a direct result of that incorrect repair, Al Hafiz Electronics will take responsibility for rectifying the damage caused.
What We Are Not Liable For
Al Hafiz Electronics is not liable for:
- Loss of food, medicines, or other perishable items stored in a malfunctioning refrigerator
- Loss of business income, commercial losses, or consequential losses arising from appliance failure or delayed repair
- Damage to the appliance caused by factors outside our control including power surges, flooding, or structural damage to the property
- Faults or damage caused by the appliance’s age, pre-existing condition, or manufacturer defect
- Any damage arising from the customer’s failure to follow maintenance advice or safety guidance provided by the technician
Maximum Liability
In all cases, the maximum liability of Al Hafiz Electronics for any claim arising from a repair service is limited to the total amount paid for that specific repair. We do not accept liability for indirect, consequential, or punitive losses of any kind.
Parts and Components
Genuine and Compatible Parts
Al Hafiz Electronics uses genuine manufacturer parts where available and brand-compatible parts where genuine parts are not readily available in Bahrain. The technician will inform you of the part type being used before commencing repair where this is relevant to the quote.
Parts Availability
Some parts may require ordering and will not be available on the day of the diagnostic visit. In these cases, the technician will inform you of the expected lead time and arrange a follow-up visit once parts arrive. The call-out fee for the diagnostic visit applies regardless of parts availability.
Replaced Parts
Parts removed from your appliance during a repair become the property of Al Hafiz Electronics unless you specifically request to retain them at the time of the repair. Replaced parts are disposed of or recycled responsibly.
Behaviour and Conduct
Al Hafiz Electronics technicians are trained professionals and will treat you and your property with respect at all times. In return, we ask that customers treat our technicians with respect.
Al Hafiz Electronics reserves the right to withdraw service and charge the applicable call-out fee if a technician is subjected to abusive, threatening, or unsafe behaviour at the property.
Website Use
Accuracy of Information
Al Hafiz Electronics makes every reasonable effort to ensure that the information on alhafizelectronics.com is accurate and up to date. However, we cannot guarantee that all content is completely free from errors at all times. Service details, coverage areas, and response times described on the website are indicative and may vary.
No Warranty on Website Content
The content on alhafizelectronics.com is provided for general information purposes. Nothing on the website constitutes a binding commitment regarding pricing, availability, or response time until confirmed directly by a member of our team.
External Links
Our website may contain links to external platforms including WhatsApp. Al Hafiz Electronics is not responsible for the content, privacy practices, or terms of service of any external platform or website linked from alhafizelectronics.com.
Intellectual Property
All content on alhafizelectronics.com including text, images, logos, and service descriptions is the property of Al Hafiz Electronics. You may not reproduce, copy, republish, or distribute any content from our website without our prior written permission.
Brand names mentioned on our website including Samsung, LG, Daikin, Carrier, and others are trademarks of their respective owners. Al Hafiz Electronics is an independent repair service and is not affiliated with, endorsed by, or an authorised service partner of any appliance manufacturer.
Governing Law
These Terms of Service are governed by the laws of the Kingdom of Bahrain. Any disputes arising from these terms or from the services provided by Al Hafiz Electronics will be subject to the jurisdiction of the courts of Bahrain.
Changes to These Terms
Al Hafiz Electronics reserves the right to update these Terms of Service at any time. When changes are made, the date at the top of this page will be updated. Continued use of our website or services after any changes constitutes acceptance of the updated terms.
We recommend reviewing these terms periodically, particularly before booking a repair service.
Contact Us
If you have any questions about these Terms of Service or about a specific repair, payment, or warranty matter, please contact us directly:
Al Hafiz Electronics
Bahrain
Phone and WhatsApp: +973 3591 3202
Website: alhafizelectronics.com
Office Hours: Saturday to Thursday, 8am to 10pm
Emergency Service: Available 24 hours a day, 7 days a week
These Terms of Service apply to all customers of Al Hafiz Electronics in Bahrain and to all users of the website alhafizelectronics.com.