Al Hafiz Electronics is an AC and refrigerator repair company based in Bahrain, serving customers across all five governorates. Our website address is alhafizelectronics.com and our contact number is +973 3591 3202.
This Privacy Policy explains what information we collect when you visit our website or contact us, how we use that information, and what rights you have regarding your personal data.
What Information We Collect
Information You Give Us Directly
When you contact Al Hafiz Electronics through our website, WhatsApp, or phone, you may share personal information with us. This includes:
- Your name
- Your phone number
- Your WhatsApp number
- Your home or business address in Bahrain
- Details about your AC or refrigerator problem
- Any other information you choose to share when booking a repair visit
We only collect information that is necessary to provide you with repair and maintenance services.
Information Collected Automatically
When you visit alhafizelectronics.com, our website may automatically collect certain technical information. This includes:
- Your IP address
- The type of browser and device you are using
- The pages you visit on our website and how long you spend on them
- The website or search engine that referred you to our site
- General location information based on your IP address
This technical data helps us understand how people find and use our website so we can improve it.
Information From Contact Forms and WhatsApp
If you send us a message through WhatsApp at +973 3591 3202, please be aware that WhatsApp operates under its own privacy policy maintained by Meta Platforms. We receive and store the content of messages you send us in order to respond to your enquiry and manage your repair booking.
How We Use Your Information
Al Hafiz Electronics uses the information you share with us for the following purposes:
To provide repair services. Your name, contact number, and address are used to dispatch a technician to your location, confirm appointments, and follow up after the repair is completed.
To contact you about your booking. We may call or send a WhatsApp message to confirm your appointment time, let you know when the technician is on the way, or follow up after the repair to confirm everything is working correctly.
To manage our 90-day warranty. We keep a record of repairs completed so we can honour our warranty commitment if you need to contact us about the same fault within 90 days.
To improve our service. We may use general, non-identifying information about how customers find and use our website to improve content and make the site more useful.
To respond to enquiries. If you contact us with a question about AC repair, refrigerator repair, pricing, or coverage areas, we use your contact information to respond to that specific enquiry.
We do not use your personal information for automated marketing campaigns, cold calling lists, or any purpose other than providing you with the repair service you contacted us about.
How We Store Your Information
Customer contact information and repair records are stored securely. We retain basic repair records including your name, contact number, address, and the nature of the repair for a reasonable period to manage our warranty commitments and service history.
We do not store payment card details. Any payment made in person to the technician is handled directly and no card information is recorded by Al Hafiz Electronics.
Who We Share Your Information With
Al Hafiz Electronics does not sell, rent, or trade your personal information to any third party.
We may share limited information in the following circumstances only:
With our technicians. The technician assigned to your repair will receive your name, contact number, and address so they can reach your location and contact you before arrival.
When required by law. If we are required to disclose information by Bahraini law or a legitimate legal process, we will comply with that requirement.
We do not share your information with advertising platforms, data brokers, or marketing companies.
Cookies and Tracking
Our website may use cookies. Cookies are small text files stored on your device when you visit a website. We use cookies for the following purposes:
Essential cookies keep the website functioning correctly. These cannot be disabled without affecting how the site works.
Analytics cookies help us understand how visitors use our website — which pages are most visited, how long visitors stay, and where they came from. We use this information in aggregate form, not to track individual users personally.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. If you disable cookies, some parts of our website may not function as expected.
Third Party Links and Services
Our website contains links to WhatsApp and telephone contact options. Clicking a WhatsApp link will open the WhatsApp application, which operates under Meta’s own privacy policy. We are not responsible for the privacy practices of WhatsApp, Google, or any other external platform linked from our website.
If our website uses Google Analytics or similar tools to understand visitor behaviour, those services operate under their own privacy policies and terms of service.
Your Rights Regarding Your Personal Data
You have the right to:
Access your information. You can ask us what personal information we hold about you and receive a copy of it.
Correct your information. If any information we hold about you is incorrect, you can ask us to update it.
Request deletion. You can ask us to delete the personal information we hold about you. We will honour this request unless we are required to retain the information for legal or warranty-related reasons.
Withdraw consent. If you previously gave us consent to contact you for any purpose, you can withdraw that consent at any time by contacting us directly.
To exercise any of these rights, contact us at:
Phone and WhatsApp: +973 3591 3202
Website: alhafizelectronics.com
We will respond to any data-related request within a reasonable timeframe.
Children’s Privacy
Our services are intended for adults and businesses in Bahrain. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information without parental consent, please contact us and we will delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable regulations. When we make changes, we will update the date at the top of this page.
We encourage you to review this Privacy Policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how Al Hafiz Electronics handles your personal information, please contact us directly:
Al Hafiz Electronics
Bahrain
Phone and WhatsApp: +973 3591 3202
Website: alhafizelectronics.com
Available: 24/7 for emergency service